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ipecs phone system

An Overview Of The Features And Benefits Of The iPECS Cloud System

Are you looking for cloud communications you can depend on? You’ve come to the right place.

Cloud computing has revolutionized how businesses run their operations, and iPECS is one of the leaders in cloud technology.

The enterprise communication solution can help you stay in touch with your employees, customers, and partners, whether they are situated locally or abroad.

iPECS’s cloud platform is a UCaaS solution that is designed to help businesses of all sizes, from startups and growing companies to big multinationals adapt to the changes brought about by the digital revolution.

Let’s take a look at some of the core features and benefits of the iPECS cloud system to showcase how this tool can help you optimize your business.

Features Of The iPECS Cloud System 

iPECS enables enterprises to access the Internet Protocol (IP) network and all its services. It allows you to seamlessly integrate your business communication solutions for maximum efficiency for your employees, partners, and customers.

Here are some of the top features of the iPECS cloud system.

  • Unified communications and collaboration
  • Maximum 300k ports and 100k multi-tenants
  • Auto attendant, voice mail, call recording
  • Powerful telephony features
  • Audio conference bridge, WebFAX
  • Intelligent call analytics and reporting
  • Rest APIs for interworking with 3rd party applications
  • Easy operation and maintenance through a multi-tier management tool
  • Auto provision and resource management
  • VMware and OpenStack supported
  • Geographical redundancy, Local survivability

We’ll unpack the key features below.

Unified Messaging 

The iPECS unified messaging system allows you to access your voicemail, fax, and email messages from any phone or computer in your office.

This means that you can use a single email address for all your communication needs, regardless of whether it’s an email, fax, or voicemail message you want to retrieve.

ipecs phone system

High Availability 

If a server goes down in the iPECS cloud system, another server automatically takes its place without any interruption in service. This ensures that there’s always enough capacity to handle peak usage times.

Integration 

The mobile integration feature allows employees to use their smartphones to make calls using the iPECS network without installing any software on their devices. Employees merely need an internet connection and an account with iPECS.

IPECS Communicator 

iPECS Communicator is a powerful softphone application that you can access from any desktop or mobile device. With IPECS Communicator, users can make calls to any phone number worldwide at no additional cost for calls placed through the iPECS network.

iPECS Communicator also provides many other features, including call recording, interactive voice response (IVR), auto attendant, and more.

iPECS Contact Center 

The iPECS Contact Center allows you to integrate with your existing contact center system to manage all of your incoming calls from one place.

You can also use the Contact Center for outbound calling, sending automated messages, or calling your customers directly from within the software.

Benefits Of The iPECS Cloud System 

The iPECS cloud telephony solution provides the following benefits:

Affordability 

You pay only for what you use, so you only need to purchase enough licenses for your current requirements. This makes the iPECS phone system a cost-effective solution for all businesses.

With the iPECS cloud system, no ongoing IT costs are associated with running a PBX service in-house. This can save you thousands of dollars over time compared to buying an equivalent on-premise system or paying for costly maintenance contracts on an existing one.

ipecs phone system

Scalability 

The iPECS cloud system empowers growth with no limit on how many users you can add or how many phones you can register. This means that you won’t need to worry about whether your business will outgrow your chosen provider as it expands.

The system also comes with a complete set of features and functionalities you can add to your business needs. Whether you only need a few or hundreds of lines, the IPECS phone system will scale to meet your needs. This allows you to control costs while growing at your own pace.

Efficiency 

Cloud computing helps you stay ahead of the competition by providing access to more powerful resources than you could afford to buy on your own. This lets you deliver better services faster than your competitors because you’ll be able to make changes before they do.

Productivity 

The iPECS cloud makes it easy for employees to access their data anywhere on their smartphone or tablet. They can also use a desktop browser if they do not have access to a mobile device.

This way, they will avoid spending time searching through folders or emails looking for important documents and information, which means they can get more done in less time.

Reliability 

The iPECS cloud system boasts a robust infrastructure that ensures maximum uptime. The cloud is more reliable than individual devices because it has multiple copies of everything stored in different locations.

What this means for you is that if one server goes down or gets hacked, the information is still available on other servers.

All the data rests on redundant servers powered by dual-redundant power supplies. In addition, it has multiple backup systems and procedures in place to protect your data.

ipecs phone system

Customer Experience 

iPECS One allows you to provide a complete customer experience management system that allows you to provide customers with excellent service while ensuring they’re happy with the products and services they receive.

This improves customer satisfaction and increases sales which ultimately means greater profits for your business.

Mobility 

As mentioned, the cloud-based system allows you to access communications from any computer, tablet, or smartphone. You can also access your communication tools from any location with an internet connection. This allows you to take your business with you wherever you go, and employees can connect from anywhere, improving their ability to work remotely.

All-in-one Solution 

The IPECS phone system is an integrated solution that provides a complete suite of communications tools. It includes all the tools every business needs to run its day-to-day operations.

These tools include voicemail, call routing, conference calling, and more. Having everything in one place will save time and money because there are no additional costs for each service you need to run your company’s communications.

Saves Time 

The cloud-based iPECS phone system is easy to install, configure and administer. It saves time by not having to install and set up your own communications system. You can be up and running in a matter of hours.

This is highly beneficial for not disturbing the general business operations.

ipecs phone system

Key Competitive Differentiators 

  • 100% PBX feature & various applications
  • Flexible deployment models including private, public, and/or hybrid
  • Highly reliable solution through redundancy and local survivability
  • Lower startup costs and time to market by per-use base licensing and end-to-end offering
  • Optimized solution to migrate existing Ericsson-LG installed base that enables investment protection for customers/resellers
  • Simple operation and maintenance using a single management interface for the service provider, reseller, and customer

Conclusion 

The iPECS cloud system offers unique capabilities and services to businesses of all sizes. It provides organizations with complete communications solutions that align with the requirements of today’s business environment and tomorrow’s endeavors.

At Stellar Communications, we provide reliable, cost-effective, and easy-to-use business telephone systems. We also offer full data and networking solutions, including cloud-based service offerings.

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