31% of US employers exclusively hire remote workers. Beyond this, there are millions of workers who don’t only work from offices. This goes to show how important it is for organizations to consider the rising popularity of hybrid and remote work environments – including IT support services.
If you have a teleworking team, you need to make sure that they’re using the right IT systems, and that they have access to the right IT support services. This can help make teams more productive and ensure that your company’s data and processes remain safe.
In this guide, we’ll cover what you need to know about implementing IT support services for teleworking at home, including some top tips for choosing the right IT support solution.
Understanding IT Support Systems For Teleworking
Just like you would need access to IT support services in an office, having effective IT support is paramount when your employees are working at home.
The aim of IT support services for teleworking is to enable employees to work efficiently from home while using their systems. This includes maintaining the security and reliability of the company’s systems and data.
This typically includes help with setting up and maintaining remote work equipment and troubleshooting technical issues. IT support systems can also involve providing access to company resources, and ensuring secure and efficient remote communication.
There are a couple of different ways this could be utilized, such as remote desktop support, installing the right software, configuring network and internet connectivity, and providing guidance on best practices for teleworking.
How To Implement The Right IT Support Services For Teleworking
Using the right IT support services for teleworking will make a major difference in how efficiently and effectively your employees are able to work. With the increase in home working, this has become an increasingly important consideration for all kinds of businesses.
Here are a few steps and considerations to make when choosing suitable IT support services.
Assess Your Needs
Start by identifying the specific IT support services needs of your remote workforce. This includes:
- Your team’s hardware and software requirements
- Your network and internet connectivity needs
- IT security needs
Choose The Right Tools
Based on the needs you established, choose the right tools and technology to support remote work. This could include your hardware, VPNs, phone systems, remote desktop software, and collaboration tools.
Set Up Secure Access
A major part of IT support services comes down to security. Implement secure remote access solutions to ensure the safety of company data and systems. This could include elements like firewalls, VPNs, and multi-factor authentication.
Establish Policies And Procedures
Establishing clear policies and procedures for teleworking can help you implement a more efficient IT support system. This could include aspects like guidelines for remote work, data protection, and security precautions.
These policies will help you establish what type of support framework will work best for your business.
Implement Training
Training is an essential part of implementing IT support services for teleworking. Be sure to provide remote workers with training and support on how to use the technology and tools they need to work effectively from home (more on this later).
Continuously Monitor And Support
Regularly monitor the teleworking set up to identify and resolve any technical issues that arise, and provide ongoing support and assistance as needed.
Your goal is to make sure that your ITT supports services continually meet the needs of your remote workforce.
Tips For Implementing IT Support Services For Teleworking
There’s a lot to consider when establishing remote working IT support services. Here are a few tips and important considerations.
1. Use The Right Phone Systems
Business phone systems can be a challenge for teleworking. Employees may be working from different places, but they’re still expected to pick up business phone calls on the first ring. Using traditional wired phone lines just isn’t practical for remote working environments.
This is why it’s crucial to use the right kind of phone system to meet your business’s teleworking needs. This could include PBX, VoIP/SIP, and Cloud Hosted Phone Systems.
Systems like this provide all the benefits of a traditional office phone line while having the functionality to set up the phone system anywhere.
2. Work With A Certified Technician
Working with a certified technician can ensure a smooth transition and install proper structure for your business operations when establishing IT support services processes.
An experienced technician should assess your business requirements and offer relevant solutions for installing and maintaining systems.
Some IT support services will send you straight through to a salesperson, only focused on selling certain products. Instead, make sure to outsource to a reputable and reliable provider with qualified technicians on board who can understand the ins and outs of your business systems.
3. Ensure There Is Effective Training For Your Teams
An important part of IT support services is access to training. When onboarding a new system for teleworking at home, your employees need to have access to professional training in order to use the equipment and software properly.
This ensures that you get the right support (within a reasonable timeframe) whenever you have issues or questions. This will also assist in not interrupting operations and decrease downtime.
Conclusion
There’s a fair amount to consider when implementing IT support services for teleworking at home. The right solution depends on your specific business needs, and how your remote workers operate.
It’s essential that you choose suitable systems and support networks, as your business performance relies on this.
Stellar Communications offers outstanding teleworking IT support services that can match all of the requirements outlined above. Get in touch if you would like an expert technician to help you set up a system that matches your exact operational requirements, or simply get a quote to see our competitive pricing.
