Stellar Communications On Hold Marketing
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Do You Know...

  • It is 10 times less expensive to sell additional products and services to your existing clientele than it is to attract new clients.
  • While 94% of all advertising budgets are spent to induce calls, only 6% is spent to handle the call that is received.
  • 16-20% of callers have made purchases based on information they heard while on-hold.
  • The average executive spends an average of 15 minutes per day or 60 hours per year on hold.
  • 67 of every 100 business callers are placed on-hold.
  • Callers who hear silence on hold estimate their on-hold time to be 3 times longer than it actually is.

Enhance your image

  • On-Hold Marketing allows you to create any image that you want for your business. With professional voice personalities, thousands of background music titles, and expert script writing we will customize a marketing program designed for your business. We will say what you want, when you want and we're always in a good mood!

Retain Callers

  • Callers with silence on-hold will abandon their calls in less than one minute. Ninety percent hang up within 40 seconds.
  • Callers with music on-hold will stay on the line 30 seconds longer than with silence
  • Callers with information on-hold will stay on the line for up to 3 minutes longer

Do any of these statements sound familiar?

  • "A lot of our customers simply don't know everything we do. It's costing us business"
  • "We're better than our competition. We need to tell people how and why"
  • "Our web site is of no value if people don't know the address"
  • "Our customers are our most important asset. We should thank them for their business every time we have the opportunity"
  • "Well informed customers are better customers. The more they know about our business and our industry the better"
  • "We spend a lot of time creating special promotions and sales. We need to make sure our customers know about them"

If they do an on-hold marketing program may be for you!

Creating Your Message - More Information >>

The registered trademarks of On-Hold Marketing and Communications, Inc. are used for the purpose of identification only. All trademarks, logos, photos, video and content are used with permission from On-Hold Marketing and Communications, Inc. and On-Hold Marketing and Communications of Arizona. Stellar Communications, LLC is not affiliated with or endorsed by On-Hold Marketing and Communications, Inc. or On-Hold Marketing and Communications of Arizona.

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What the Experts (our customers!) are Saying About Stellar Communications

"Working with Stellar Communications was wonderful. From my initial contact with Chrystal everything was done promptly and to my convenience. I can't believe how fast and accomodating you are! As for Doug, he is just amazing - so knowledgable and friendly, an expert in his field. What a pleasure to have worked with Stellar."

Tami Lofland
Kollman & Associates, Ltd.
Chandler, AZ

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Telephone: (602) 993-3545
Fax: (602) 993-3774

Mailing address:
PMB 180
5830 W. Thunderbird Rd., Ste. B8
Glendale, AZ 85306

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